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Quality Policy Statement

DNOW UK Ltd recognises that quality is the responsibility of every employee extending from the Senior Management Team and Directors.

It is the duty of all employees to ensure that all products and services supplied, meet the quality criteria set by DNOW UK Ltd to ensure customer satisfaction.

DNOW UK Ltd supports a culture that values the highest quality performance from every employee and every function with the objective of building in quality. It is the policy of DNOW UK Ltd to provide its customers with a range of products and services that are accurate, reliable, repeatable, compliant with specification and consistent with their expectations. DNOW UK Ltd is committed to deal with all customer concerns efficiently and effectively and to act upon these concerns where possible, to the best of our ability and to the satisfaction of customers.

DNOW UK Ltd aims to support these commitments by the use of a Combined Management System (CMS) which will be reviewed to assess its effectiveness and opportunities for improvement and DNOW UK Ltd is committed to continually improving the effectiveness of our CMS and have set relevant quality objectives, against which we monitor our performance. The CMS is implemented, reviewed, updated and audited through our management structure and quality assurance personnel. The CMS and associated procedures are made available by both hard and electronic copies to all our employees. This policy is communicated to all employees and is displayed in selected locations throughout the DNOW UK Ltd premises and job sites.

We are fully committed to maintaining a Quality Management System in line with ISO 9001:2015 to comply with the requirements of this International Standard and to ensure the Management System, quality processes and procedures are fully effective and meet the needs of the business. We will also commit to a programme of continual improvement and development of the Quality system a to ensure it remains effective.

Mark Bruce, DNOW Area Director Europe & MacLean Electrical, May 2018